1. Where do you ship?
We currently ship to customers within the United States only.
2. How long will it take to receive my order?
Your total delivery time includes 1–3 business days for processing plus 4–8 business days for shipping. Most orders arrive within 5–11 business days.
3. Do you offer free shipping?
Yes! We provide free standard shipping on all orders within the United States—no minimum purchase required.
4. What is your return policy?
We accept returns within 30 days of delivery.
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If the item is defective, damaged, or incorrect, we provide a free return shipping label.
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If you’ve changed your mind, you may return the item at your own shipping cost, and a 15% restocking fee will apply.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
6. What payment methods do you accept?
We currently accept the following secure payment methods:
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Visa
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MasterCard
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American Express
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Discover
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Shop Pay
7. How can I contact customer support?
If you need assistance with your order, please reach out to us:
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Phone: +1 (307) 318-3717
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Business Hours: Monday to Friday: 9:00 AM – 06:00 PM MST
Have a question? Feel free to contact us at info@elysianoutdoorspaces.com or visit our contact page for more options.
We aim to answer your email within 12-24 hours.